Return Policy

The Modern Prophecy LLC - Return Policy

At The Modern Prophecy LLC, we take pride in offering high-quality, spiritually empowering products. We want you to be fully satisfied with your purchase. If you are not completely happy with your item, we’ve made our return process simple and clear. Please review our policy below:

Eligibility for Returns

  • Items must be returned within 30 days of the original purchase date.

  • All items must be in their original, unused condition with all packaging and labels intact.

  • Custom or personalized items, as well as used items, are non-refundable.

  • Sale items or mystery box purchases are final sale and cannot be returned or exchanged.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product:

  1. Please contact us at modernprophecyshop@gmail.com within 48 hours of receiving your order.

  2. Include your order number, photos of the damaged/incorrect item, and any relevant details.

  3. We will promptly issue a replacement or full refund after reviewing the case.

Non-Returnable Items

  • Crystals or stones that have been used or altered.

  • Custom-made products or items with personalized engravings.

  • Gift cards and any promotional items.

How to Return an Item

  1. Contact us at modernprophecyshop@gmail.com to initiate the return process and obtain a return authorization number (RA#).

  2. Ship your item back to us in secure packaging to prevent damage during transit. You are responsible for return shipping costs unless the item was defective or incorrect.

  3. Once we receive your return, we will inspect the item and process your refund within 7-10 business days.

Refunds

  • Refunds will be issued to the original payment method. It may take 3-5 business days for the refund to appear in your account, depending on your bank or credit card provider.

  • Shipping fees are non-refundable unless the return is due to a damaged or incorrect item.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

For any additional questions or concerns, please contact us at modernprophecyshop@gmail.com. We’re here to ensure you have the best experience possible!

Thank you for choosing The Modern Prophecy LLC.